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HubGain Return Policy

This return policy only relates to items purchased in the product marketplace. Please refer to our Terms and Conditions for refunds on services. If you are not satisfied with the quality of your item purchase, you can easily return your goods to your seller by returning the product within 15 days upon receipt. We encourage buyers to read the descriptions and specifications and contact sellers prior to purchasing.


All refunds must be catered within 7-15 business days after receipt of return. Refunds will be made in full however, HubGain or marketplace sellers will not be liable for shipping costs.

Damaged Items

In the event that an item is defective or damaged, a buyer can request replacement for the same item or SKU only. Please communicate with the seller as soon as possible if an item is defective or damaged.

Return Shipping

Return shipping costs will be incurred by the buyer. Some sellers may provide free returns on their individual policies.

Liaise With Sellers

In order to create a safe marketplace, we encourage buyers to contact sellers if they have any queries regarding their purchase. If in doubt, make contact.

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